“Seek first to understand then to be understood.” –Anon
The problem is we are quick to judge situations that we have never experienced ourselves. If you want to reach a resolution, try putting yourself in the other person’s shoes. There is a time to fight and a time to fall back, a time to talk and a time to listen.
Whether it is a personal or professional relationship, you’ll achieve so much more when you take the time to understand the other person’s point of view.